Effective and formal IT Service Management will give an organization a clear view of its IT capabilities. It will give the IT department a clear understanding of the customer's needs, drivers and motivation. The interlocking IT Service Management disciplines will allow the needs of the customer to be matched by the capability of the services being offered. In documenting best practice ITIL® has laid before us a professional approach to the provision of IT services. In the ITIL® world measurement and monitoring are critical.
This course is available in the following formats:
Request this course in a different delivery format.
Delegates will gain knowledge and skills to:
• To provide a basic understanding of the ITIL® framework
• To understand how ITIL® can be used to enhance the quality of IT service management within an organization
• To enable comprehension and / or awareness of key areas of the 5 ITIL® core books:
o Service Strategy, Service Design, Service Transition, Service Operation and Continual ServiceI mprovement
• To prepare to sit the ITIL® Foundation Exam
This ITIL® Foundation Online course is offered by VMEdu who are an Accredited Training Organization of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.
The ITIL® Foundation examination is a closed- book 60 minute 40 multiple choice question paper. The pass mark is 65% (26 marks required to pass out of 40 available).
There are no formal pre-requisites for this course.
This course is aimed at Individuals who require a basic understanding of the refreshed ITIL® framework and how it may be used to enhance the quality of IT services managment within an organization and IT professionals that are working within an organization that has adopted and adapted ITIL®, who need to be informed about and thereafter contribute to, an an ongoing service improvement program.
Delivery Format: E learning