ITIL® Foundation Online

CODE: ITIL01 DURATION:

CERTIFICATIONS: ITIL Foundation

✓ Modern facilities
✓ Course materials and certificate
✓ Accredited international trainers

$ 4,950.00

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Course Overview

Course Outcomes

Key Course Highlights

Who Should Attend

Upcoming Course Dates

Course Overview

Effective and formal IT Service Management will give an organization a clear view of its IT capabilities. It will give the IT department a clear understanding of the customer’s needs, drivers and motivation. The interlocking IT Service Management disciplines will allow the needs of the customer to be matched by the capability of the services being offered. In documenting best practice ITIL® has laid before us a professional approach to the provision of IT services. In the ITIL® world measurement and monitoring are critical.

Course Delivery

This course is available in the following formats:

E learning

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Course Outcomes

Delegates will gain knowledge and skills to:

• To provide a basic understanding of the ITIL® framework

• To understand how ITIL® can be used to enhance the quality of IT service management within an organization

• To enable comprehension and / or awareness of key areas of the 5 ITIL® core books:

o Service Strategy, Service Design, Service Transition, Service Operation and Continual ServiceI mprovement

• To prepare to sit the ITIL® Foundation Exam

• Interact with a diverse set of professionals, and work in teams to sharpen your problem-solving skills

Examination Guidelines

The ITIL® Foundation examination is a closed- book 60 minute 40 multiple choice question paper. The pass mark is 65% (26 marks required to pass out of 40 available).

Prerequisite

There are no formal pre-requisites for this course.

Who Should Attend

This course is aimed at Individuals who require a basic understanding of the refreshed ITIL® framework and how it may be used to enhance the quality of IT services managment within an organization and IT professionals that are working within an organization that has adopted and adapted ITIL®, who need to be informed about and thereafter contribute to, an an ongoing service improvement program.

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