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CODE: NF06
DURATION: 3 Days | 5 Days | 10 Days
CERTIFICATIONS: CPD
This course explores the impact of digital technologies and data analytics on retail banking. It covers how AI, machine learning, APIs, and cloud computing drive digital transformation to improve customer experience, streamline operations, and foster innovation. Combining theory with real-world case studies, this course shows how customer analytics support better decision-making, enhance service quality, and promote sustainable growth in a competitive digital banking landscape. Participants will learn how banks use customer data to analyze behavior, personalize services, optimize products, and increase customer lifetime value.
This course is available in the following formats:
Virtual
Classroom
Request this course in a different delivery format.
Course Outcomes
Delegates will gain the knowledge and skills to:
Understand the key drivers, frameworks, and impact of digital transformation in retail banking.
Apply customer analytics tools to enhance personalization and customer experience.
Leverage big data, AI, and machine learning to develop data-driven banking strategies.
Evaluate risk, compliance, and cybersecurity challenges in digital banking environments.
Design strategies that align customer insights with long-term business growth.
Build a practical roadmap for implementing digital transformation within a banking organization.
At the end of this course, you’ll understand:
This course is designed for IT managers, retail banking professionals, product managers, customer experience officers, financial analysts, digital transformation consultants, and fintech specialists. It is equally valuable for executives, risk managers, and technology leaders who want to understand how digitalization and customer analytics can drive innovation, profitability, and resilience within the retail banking sector.
✓ Modern facilities
✓ Course materials and certificate
✓ Accredited international trainers
✓ Training materials and workbook
✓ Access to online resources
