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CODE: NLM03 DURATION: 3 Days | 5 Days | 10 Days
CERTIFICATIONS: CPD
This course is designed to equip leaders and professionals with the emotional intelligence (EI) skills needed to manage people more effectively and foster high-performing teams. Emotional intelligence is no longer a soft skill—it’s a core leadership capability for navigating change, resolving conflict, inspiring others, and making sound decisions in high-pressure environments.
Participants will gain deep insights into self-awareness, emotional regulation, empathy, and social skills, and learn how to apply these to improve workplace relationships, leadership impact, and team dynamics.
This course is available in the following formats:
Virtual
Classroom
Request this course in a different delivery format.
Course Outcomes
Delegates will gain knowledge and skills to:
Understand the core components of emotional intelligence and its impact on leadership
Recognize and regulate their emotional responses for better decision-making
Apply empathy and social awareness to build trust and rapport with teams
Manage and resolve workplace conflict with emotional clarity
Enhance communication, collaboration, and resilience within the workforce
Use emotional intelligence to motivate teams and drive performance
At the end of this course you’ll understand:
This course is suitable for Supervisors, Team Leaders, Line Managers, HR Professionals, Senior Executives, and anyone responsible for leading, influencing, or managing others in the workplace.
