Menu
Menu
CODE: NMP07
DURATION: 3 Days | 5 Days | 10 Days
CERTIFICATIONS: CPD
Omnichannel Marketing and Digital Customer Experience Management is about building integrated marketing strategies that connect multiple customer touchpoints online and offline into one unified experience. The curriculum elaborates on customers engagement through multiple platforms (social, web retail and AI-powered channels). Participants will gain strategic and technical tools to orchestrate unified customer journeys, align marketing with technology in creating cohesive brand experience that drive loyalty, satisfaction and sustainable competitive advantage.
This course is available in the following formats:
Virtual
Classroom
Request this course in a different delivery format.
Course Outcomes
Delegates will gain the knowledge and skills to:
Design omnichannel marketing strategies for consistent engagement.
Leverage data analytics, AI, automation to deliver consistent, real time.
Apply analytics and AI to optimize digital customer experiences.
Align touchpoints to deliver seamless brand interactions.
Improve personalization across digital and physical platforms.
Develop frameworks for personalization, retention and lifecycle value management.
Build loyalty and trust with integrated customer experience models.
At the end of this course, you’ll understand:
This course is designed for marketing executives, brand managers, CX leaders, product managers, communication executives, digital transformation officers, and business professionals seeking to integrate multi-channel marketing efforts into a single, customer-centric ecosystem. It is also beneficial to entrepreneurs, business owners, startup founders aiming to strengthen customer engagement across multiple channels.
✓ Modern facilities
✓ Course materials and certificate
✓ Accredited international trainers
✓ Training materials and workbook
✓ Access to online resources
