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CODE: NFB07 DURATION: 3 Days | 5 Days | 10 Days
CERTIFICATIONS: CPD
Retail banking is undergoing rapid transformation driven by technology, customer expectations, and regulatory shifts. This course equips banking professionals with the strategic insights and operational best practices required to lead in today’s evolving retail banking landscape.
Delegates will explore global trends, customer-centric innovations, digital banking solutions, and risk-based strategies for driving profitability and customer loyalty. The course blends strategy with execution—focusing on how to build and sustain a competitive retail banking operation in an increasingly digital world.
This course is available in the following formats:
Virtual
Classroom
Request this course in a different delivery format.
Course Outcomes
Delegates will gain knowledge and skills to:
Understand key trends shaping the future of retail banking
Develop customer-centric retail banking strategies
Apply digital tools and mobile-first solutions for service delivery
Design products that align with customer needs and lifecycle value
Implement risk-based customer onboarding and credit scoring models
Drive growth through data analytics and customer segmentation
Align operations with regulatory compliance and security standards
At the end of this course you’ll understand:
This course is suitable for Branch Managers, Retail Banking Executives, Product Managers, Financial Services Consultants, Strategy and Innovation Officers, Business Development Teams, and Senior Leaders in banking operations and customer experience.
