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ITIL® 4 Specialist Drive Stakeholder Value (DSV)

CODE: ITIL06

DURATION: 3 Days/5 Days

CERTIFICATIONS: CPD

  • Modern facilities
  • Course materials and certificate
  • Accredited international trainers

3 Days

$ 2995

5 Days

$ 3310

Course Overview

This course helps delegates optimize stakeholder value by converting opportunity and demand into value. It emphasizes co-creation of service value through stakeholder engagement. It also explores methods to drive stakeholder value and encourage stakeholder contributions. Key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more are explored to provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. The associated certification exam voucher is included with this course.

Course Delivery

This course is available in the following formats:

Virtual

Classroom

Request this course in a different delivery format.

Course Outcomes

Value propositions

Fostering relationships

Keeping engagement channels open

Shaping demand

Designing service offerings

Aligning and agreeing expectations

Co-creating service experiences

Realizing value

Key Course Highlights

At the end of this course, you’ll understand:

  • How to foster stakeholder relationships and manage customer journeys
  • User experience (UX) design, customer experience (CX), and service design thinking
  • Practical tools to shape demand and define service offerings
  • SLA design, communication, and relationship management
  • How to master techniques for managing suppliers and partners effectively
  • How to prepare for the ITIL® 4 Specialist Drive Stakeholder Value certification exam
Who Should Attend

The target audience include, but is not limited to: 

Relationship managers, Customer experience (CX) manager, Account managers, Service delivery managers. Service desk managers, Service Level Managers, Enterprise Architects, Service and Solution Architects, Business Analysts, Product Owners, Marketing Managers. Project Managers, Portfolio Managers, Supplier relationship Managers, Vendor Managers, Contract Managers, Customer experience/User experience Designers, Consultants

Upcoming Course Dates

Delivery Format: Classroom & Virtual

Date: 09/06/2025

Location: London

Delivery Format: Classroom & Virtual

Date: 04/08/2025

Location: London

Delivery Format: Classroom & Virtual

Date: 06/10/2025

Location: Berlin

ITIL® 4 Specialist Drive Stakeholder Value (DSV)

✓ Modern facilities

✓ Course materials and certificate

✓ Accredited international trainers

✓ Training materials and workbook

✓ Access to online resources

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