CODE: ITIL06
DURATION: 3 Days/5 Days
CERTIFICATIONS: CPD
This course helps delegates optimize stakeholder value by converting opportunity and demand into value. It emphasizes co-creation of service value through stakeholder engagement. It also explores methods to drive stakeholder value and encourage stakeholder contributions. Key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more are explored to provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. The associated certification exam voucher is included with this course.
This course is available in the following formats:
Virtual
Classroom
Request this course in a different delivery format.
Course Outcomes
Value propositions
Fostering relationships
Keeping engagement channels open
Shaping demand
Designing service offerings
Aligning and agreeing expectations
Co-creating service experiences
Realizing value
At the end of this course, you’ll understand:
The target audience include, but is not limited to:
Relationship managers, Customer experience (CX) manager, Account managers, Service delivery managers. Service desk managers, Service Level Managers, Enterprise Architects, Service and Solution Architects, Business Analysts, Product Owners, Marketing Managers. Project Managers, Portfolio Managers, Supplier relationship Managers, Vendor Managers, Contract Managers, Customer experience/User experience Designers, Consultants
✓ Modern facilities
✓ Course materials and certificate
✓ Accredited international trainers
✓ Training materials and workbook
✓ Access to online resources
