Delegates will gain knowledge and skills to:

•Understand what defines an incident and how this impacts your business;

•Learn how an incident can escalate if not managed;

•Be able to form and train an Incident Management Team;

•Know how to put together an Incident Management Plan;

•Be confident managing crisis communications; and

•Gain professional recognition as an expert in crisis and incident management

• ✓ Be confident that you have an Incident Management Team in place;


• ✓ Give employees and customers greater confidence that a crisis can be contained;


• ✓ Reduce the operational and financial impact of an incident;


• ✓ Ensure that crisis and incident management is part of your business continuity plans; and


• ✓ Protect your business and encourage professional development.