CODE: ITIL05
DURATION:3 Days/5 Days
CERTIFICATIONS: CPD
This unique and central course covers requirements in both the ITIL Managing Professional and ITIL Strategic Leader designations. As such, this course is a must-have in any ITIL 4 professional development plan. You will gain the practical skills needed to establish a “learning and improving” IT organization that possesses a strong and targeted strategic direction.
This course is available in the following formats:
Virtual
Classroom
Request this course in a different delivery format.
Course Outcomes
At the end of this course, delegates will gain knowledge and skills:
To provide the candidate with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction
To provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility
Understand the Key Concepts of Direct, Plan & Improve
Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
Understand the role of GRC (Governance, Risk & Compliance) and know how to integrate the principles and methods into the service value system
Understand and know how to use the key principles and methods of continual improvement for all types of improvements
Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement
Understand and know how to use the key principles and methods of measurement and reporting in directing, planning and improvement
Understand and know how to direct, plan and improve value streams and practices
At the end of this course, you’ll understand:
Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification. Individuals continuing of their journey in service management, ITSM managers and aspiring ITSM managers, Managers of all levels involved in shaping direction and strategy or developing a continually improving team and Existing ITIL qualification holders wishing to develop their knowledge
✓ Modern facilities
✓ Course materials and certificate
✓ Accredited international trainers
✓ Training materials and workbook
✓ Access to online resources
