CODE: ITS18
DURATION: 5 Days/10 Days
CERTIFICATIONS: CPD
This course provides an in-depth exploration of hostage negotiation and crisis intervention tactics, combining theory, psychological principles, and practical strategies used in high stakes scenarios. The course covers de-escalation techniques designed to calm emotionally charged individuals, as well as structured decision-making models to guide negotiators through complex, evolving incidents. Participants will learn proven communication frameworks, de-escalation techniques, and decision-making models that are essential in managing volatile situations involving hostages, barricaded individuals, or persons in emotional crisis.
This course is available in the following formats:
Virtual
Classroom
Request this course in a different delivery format.
Course Outcomes
Delegates will gain the knowledge and skills to:
Demonstrate an understanding of crisis psychology and behavioral patterns in high-stress incidents.
Apply negotiation and de-escalation strategies to manage volatile individuals and groups.
Utilize active listening and rapport-building techniques to foster cooperation.
Assess threats and risks to support safe and effective decision-making.
Employ structured crisis intervention models to resolve incidents with minimal harm.
At the end of this course, you’ll understand:
The course is designed for law enforcement officers, emergency responders, military personnel, security professionals, correctional officers, mental health practitioners, and crisis intervention teams who may encounter hostage or crisis situations in the line of duty. It is also valuable for professionals in related fields seeking to develop advanced communication, negotiation, and conflict-resolution skills applicable in both professional and community settings.
✓ Modern facilities
✓ Course materials and certificate
✓ Accredited international trainers
✓ Training materials and workbook
✓ Access to online resources
