CODE: IT05
DURATION: 3 Days/5 Days
CERTIFICATIONS: CPD
This course provides a structured foundation in effectively and respectfully engaging in online communication across professional, academic, and social contexts. The course curriculum emphasizes the importance of professionalism, respect, and inclusivity while also addressing common challenges such as misinterpretation, digital distractions, and maintaining boundaries in virtual spaces. Participants will explore the principles of clear digital expression, appropriate tone, etiquette, and cultural sensitivity in emails, instant messaging, video conferencing, and social media. By combining theory with real-world scenarios, the course equips participants with the skills to communicate confidently, responsibly, and effectively in the digitally connected world.
This course is available in the following formats:
Virtual
Classroom
Request this course in a different delivery format.
Course Outcomes
Delegates will gain the knowledge and skills to:
Understand the fundamentals of digital communication and etiquette.
Apply best practices for professional emails, messaging, and video conferencing.
Use respectful and inclusive language in diverse digital contexts.
Recognize and avoid common miscommunication pitfalls online.
Manage tone, clarity, and non-verbal cues in virtual interactions.
Practice responsible social media engagement and digital presence.
Establish professional boundaries and balance in digital communication.
Promote a culture of respect and professionalism in online environments.
At the end of this course, you’ll understand:
The course is ideal for professionals, entrepreneurs, and anyone seeking to enhance their digital communication skills. It suits individuals looking to improve their ability to engage effectively in online platforms such as email, social media, webinars, and virtual meetings. Employees aiming to boost their professional online presence, streamline business communications, and practice proper digital etiquette and ethics will also benefit from the course. It also supports managers, marketers, customer service teams, and corporate communication officers who want to improve internal and external digital interactions and handle digital crises with professionalism.
✓ Modern facilities
✓ Course materials and certificate
✓ Accredited international trainers
✓ Training materials and workbook
✓ Access to online resources
