CODE: ITIS17
DURATION: 3 Days/5 Days
CERTIFICATIONS: CPD
This course offers a comprehensive introduction to the principles, structure, and purpose of quality management systems. It is designed to equip participants with foundational knowledge of how QMS frameworks such as ISO 9001 are used to ensure consistent quality, customer satisfaction, and continuous improvement within organizations. Participants will explore key concepts such as the process approach, risk-based thinking, and the Plan-Do-Check-Act (PDCA) cycle. This course serves as a solid starting point for individuals seeking to understand quality standards, prepare for further QMS training, or support quality initiatives in their workplace.
This course is available in the following formats:
Virtual
Classroom
Request this course in a different delivery format.
Course Outcomes
Delegates will gain knowledge and skills to:
Understand the purpose, structure, and benefits of a Quality Management System (QMS).
Explain key quality management principles, including customer focus, leadership, and continual improvement.
Describe the core elements and requirements of ISO 9001 and other relevant QMS standards.
Identify the roles and responsibilities involved in implementing and maintaining a QMS.
Apply the process approach and risk-based thinking in quality management contexts.
Understand the Plan-Do-Check-Act (PDCA) cycle and its application within a QMS.
Recognize the importance of documentation, internal audits, and management reviews in achieving QMS effectiveness.
Prepare for further training in QMS auditing or implementation roles.
At the end of this course, you’ll understand:
This course is beneficial for quality coordinators, junior quality officers, administrative staff, auditors-in-training, and anyone involved in supporting or implementing quality initiatives. It is designed for individuals seeking a foundational understanding of quality management systems and their role in achieving organizational excellence. The course is also suitable for professionals from various industries who are new to ISO standards or are preparing to participate in quality audits or QMS implementation projects.
✓ Modern facilities
✓ Course materials and certificate
✓ Accredited international trainers
✓ Training materials and workbook
✓ Access to online resources
