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ITIL® 4 Specialist Create, Deliver and Support (CDS)

CODE: ITIL01

DURATION: 3 Days/5 Days

CERTIFICATIONS: CPD

  • Modern facilities
  • Course materials and certificate
  • Accredited international trainers

3 Days

$ 2995

5 Days

$ 3310

Course Overview

This course starts your path to the ITIL Managing Professional designation, helping you integrate value streams and activities to create, deliver, and support IT-enabled products and services. You’ll gain the skills to manage IT services, teams, and workflows effectively. The course covers value streams, testing, knowledge, feedback, new technologies, and supplier sourcing, with continual iterations and feedback loops. The certification exam voucher is included.

Course Delivery

This course is available in the following formats:

Virtual

Classroom

Request this course in a different delivery format.

Course Outcomes

Delegates will gain knowledge and skills to:

Understand how to plan and build a service value stream to create, deliver and support services

Know how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams

Know How to create, deliver and support services

Understand how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools

Understand service performance, service quality and improvement methods.

Key Course Highlights

At the end of this course, you’ll understand:

  • Value streams for creating and delivering IT services
  • Integrating activities to support IT-enabled products and services
  • Focusing on testing, knowledge management, and feedback
  • Managing workflows, new technologies, and supplier sourcing
  • Applying continual improvements and feedback loops
  • Preparing for the ITIL 4 Specialist CDS certification exam
  • Enhancing skills to manage IT services, teams, and operations
Who Should Attend

The ITIL® 4 Specialist: Create, Deliver and Support (CDS) course is ideal for individuals continuing their service management journey, ITSM managers and aspiring ITSM managers, practitioners managing IT-enabled and digital products and services, and those responsible for end-to-end delivery. It is also suitable for existing ITIL qualification holders who wish to deepen their knowledge and enhance their skills in creating, delivering, and supporting IT services.

Upcoming Course Dates

Delivery Format: Classroom & Virtual

Date: 02/06/2025

Location: London

Delivery Format: Classroom & Virtual

Date: 06/10/2025

Location: London

ITIL® 4 Specialist Create, Deliver and Support (CDS)

✓ Modern facilities

✓ Course materials and certificate

✓ Accredited international trainers

✓ Training materials and workbook

✓ Access to online resources

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