CODE: ITIL01
DURATION: 3 Days/5 Days
CERTIFICATIONS: CPD
This course starts your path to the ITIL Managing Professional designation, helping you integrate value streams and activities to create, deliver, and support IT-enabled products and services. You’ll gain the skills to manage IT services, teams, and workflows effectively. The course covers value streams, testing, knowledge, feedback, new technologies, and supplier sourcing, with continual iterations and feedback loops. The certification exam voucher is included.
This course is available in the following formats:
Virtual
Classroom
Request this course in a different delivery format.
Course Outcomes
Delegates will gain knowledge and skills to:
Understand how to plan and build a service value stream to create, deliver and support services
Know how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams
Know How to create, deliver and support services
Understand how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools
Understand service performance, service quality and improvement methods.
At the end of this course, you’ll understand:
The ITIL® 4 Specialist: Create, Deliver and Support (CDS) course is ideal for individuals continuing their service management journey, ITSM managers and aspiring ITSM managers, practitioners managing IT-enabled and digital products and services, and those responsible for end-to-end delivery. It is also suitable for existing ITIL qualification holders who wish to deepen their knowledge and enhance their skills in creating, delivering, and supporting IT services.
✓ Modern facilities
✓ Course materials and certificate
✓ Accredited international trainers
✓ Training materials and workbook
✓ Access to online resources
