CODE: ITIL02
DURATION: 3 Days/5 Days
CERTIFICATIONS: CPD
ITIL® is the world’s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL® 4. Upon completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL® Practices, and the new Value Service Chain that incorporates the core of ITIL® version 4.
This course is available in the following formats:
Virtual
Classroom
Request this course in a different delivery format.
Course Outcomes
At the end of this course, attendees will have an understanding of the following:
High level overview of ITIL v4’s 5-step Lifecycle model and how the current 26 processes and functions map to the new ITIL 4 model
The seven Guiding Principles of ITIL 4
ITIL’s new Service Value Chain
The four dimensions of Service Management
The 34 ITIL practices, with a focus on 18 of these Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value.
At the end of this course, you’ll understand:
This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITIL® 4 Foundation certification and who want to prepare for the ITIL® 4 Foundation exam.
✓ Modern facilities
✓ Course materials and certificate
✓ Accredited international trainers
✓ Training materials and workbook
✓ Access to online resources
