CODE: ITMS18
DURATION: 3 Days/5 Days
CERTIFICATIONS: CPD
This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, as well as each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, and the customer relationship management (CRM) capabilities of Dynamics 365 Project Operations. This course will include lecture as well as hands-on labs
This course is available in the following formats:
Virtual
Classroom
Request this course in a different delivery format.
Course Outcomes
At the end of this course, delegates will have practical knowledge on how to:
Understand the core capabilities and components of Microsoft Dynamics 365, particularly within Customer Engagement (CRM) apps
Navigate the Dynamics 365 ecosystem and identify how the CRM applications work together
Explore the functionality of key apps such as Dynamics 365 Sales, Customer Service, Field Service, and Marketing
Recognize the integration between Dynamics 365, Microsoft 365, and the Power Platform
Evaluate how Dynamics 365 can improve business processes and customer relationship strategies
Make informed decisions about CRM solution adoption and implementation within their organization
At the end of this course, you’ll understand:
People in different roles and at various stages in their careers can benefit from this fundamentals course. This includes IT professionals, business stakeholders and others who want to be exposed to the customer engagement capabilities of Dynamics 365, students, recent graduates, and people changing careers who want to leverage Dynamics 365 to move to the next level.
✓ Modern facilities
✓ Course materials and certificate
✓ Accredited international trainers
✓ Training materials and workbook
✓ Access to online resources
