CODE: ITS27
DURATION: 5 Days/10 Days
CERTIFICATIONS: CPD
This course examines the vital role of communication in managing public perception, maintaining trust, and ensuring coordinated response during crises. It covers key areas such as crisis communication planning, media engagement strategies, message development, stakeholder coordination, and management of misinformation and social media narratives. Through interactive sessions and real-world case studies, participants will gain practical skills to communicate clearly under pressure, handle media relations with confidence, and lead transparent, credible, and effective public communication efforts during emergencies.
This course is available in the following formats:
Virtual
Classroom
Request this course in a different delivery format.
Course Outcomes
Delegates will gain the knowledge and skills to:
Analyze the dynamics of crisis communication in different contexts.
Develop and deliver clear, consistent, and credible messages under pressure.
Manage media interactions and public narratives to safeguard reputation and trust.
Apply ethical decision-making in crisis communication scenarios.
Design a comprehensive crisis communication and media management plan.
At the end of this course, you’ll understand:
This course is designed for public relations officers, corporate communication managers, crisis response coordinators, government spokespersons, emergency management officials, and media liaison officers. It is also ideal for senior executives, risk and compliance professionals, and organizational leaders responsible for public messaging, reputation management, and stakeholder communication during crises or high-pressure situations.
✓ Modern facilities
✓ Course materials and certificate
✓ Accredited international trainers
✓ Training materials and workbook
✓ Access to online resources
