CODE: MP02
DURATION: 5 Days/10 Days
CERTIFICATIONS: CPD
Reputation, Crisis, and Issues Management in a Hyperconnected World examines how organizations can protect and enhance their public standing while effectively addressing crises and emerging issues in a fast-moving, digitally connected environment. Reputation management focuses on building trust and credibility over time, crisis management involves responding swiftly and effectively to threats, and identifying and addressing potential risks before they escalate. This course provides practical frameworks, communication strategies, and practical examples to help leaders and communication professionals safeguard brand integrity, maintain stakeholder confidence, and turn challenges into opportunities.
This course is available in the following formats:
Virtual
Classroom
Request this course in a different delivery format.
Course Outcomes
Delegates will gain the knowledge and skills to:
Explain the interconnection between reputation, crisis, and issues management.
Detect early warning signs of reputational risk.
Formulate rapid and effective crisis response strategies.
Develop proactive plans to address potential issues.
Communicate with transparency and consistency during high-pressure situations.
Manage media relations in both traditional and digital contexts.
Rebuild trust and strengthen reputation post-crisis.
Apply global best practices to maintain credibility in complex environments.
At the end of this course, you’ll understand:
This program is designed for senior executives, corporate communication leaders, PR professionals, public affairs specialists, brand managers, and crisis response teams responsible for managing organizational reputation. It is also valuable for consultants, government communication officers, and non-profit leaders operating in high-visibility or high-risk environments.
✓ Modern facilities
✓ Course materials and certificate
✓ Accredited international trainers
✓ Training materials and workbook
✓ Access to online resources
