CODE: IT42
DURATION: 3 Days/5 Days
CERTIFICATIONS: CPD
Salesforce for Business Professionals is an introductory course that examines the fundamentals of salesforce, from managing customer data and tracking sales opportunities to automating workflows and generating insightful reports. It opens participants to the world’s leading customer relationship management (CRM) platform and its applications in driving business growth, customer engagement, and operational efficiency. Through practical exercises, participants will learn how to use Salesforce tools to enhance productivity, improve customer interactions, and support data-driven decision-making across business functions.
This course is available in the following formats:
Virtual
Classroom
Request this course in a different delivery format.
Course Outcomes
Delegates will gain the knowledge and skills to:
Explain the important features and functionalities of Salesforce.
Manage customer information and track sales opportunities effectively.
Use Salesforce dashboards and reports for data-driven insights.
Automate workflows to enhance productivity and efficiency.
Apply Salesforce tools to improve customer service and engagement.
Customize Salesforce for specific business needs and functions.
Collaborate within teams using Salesforce for shared business objectives.
At the end of this course, you’ll understand:
This course is designed for sales professionals, marketing specialists, customer service representatives, business analysts, managers, and other professionals who want to leverage Salesforce to strengthen client relationships, streamline business processes, and improve organizational performance. It is also suitable for non-technical professionals seeking practical CRM skills to apply in their daily work.
✓ Modern facilities
✓ Course materials and certificate
✓ Accredited international trainers
✓ Training materials and workbook
✓ Access to online resources
